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Vivofit will not sync

Former Member over 11 years ago

My Vivofit will not sync with my phone (galaxy s4) or with my PC any more. It work fine until about a week ago. Any ideas on how to get this to work again?

0 Former Member over 11 years ago

not a clue it has also stopped syncing on the android app
so far I have tried uninstalling garmin connect and ant
not been able to sync mine since 4.8.14. I have added another device on 3.8.14 so I thought it was that at first. I did get the new device to sync once !! now neither are working
I am getting the message "this device isn't set as your activity tracker. change this setting in garmin connect"
but when I go to garmin connect my device it is still there with the correct date I started using it on the 18th march
It is still working for my fp70 as I tried that today so in my case its just the vivofits

I have tried emailing support

https://support.garmin.com/support/sw/escalateForm