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Fenix 2 not appear in the new Garmin Connect

Hi wen access in the new version of garmin conect , i cant see my Fenix 2 when connected to PC, i need to switch back to old version of Garmin connect to upload activity..
is it normal ??

Thanks

0 SUSSAMB over 11 years ago

Have you downloaded Express? Is it up to date? Does your Fenix 2 show in Express?

There are help files for Connect here http://connect.garmin.com/en-US/help/how-to/

0 lma12 over 11 years ago

Hi, thanks,
yes i have express and the Fenix 2 is updated,
in the old version of Connect no problem ,
only in the new one, in this new version it shows me my old Fenix , and not the new Fenix 2 ..

Lorenzo

0 SUSSAMB over 11 years ago

Try deleting the device from Express then re-adding it, details are in this FAQ together with some other steps to try

http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={8a5f1480-ddf1-11e2-7dd9-000000000000}&kbName=garmin

If you're still having issues due to Express I recommend you post in the Express forum as the Express team are very active there.