Yes, but perhaps they don't care that their data gets lost on a weekly basis. I, on the other hand, am livid, because my 405cx only uploads successfully for several days at a time then it quits again, and it looks an awful lot like the problem is on Garmin's end judging by all the rants and posts you've removed.
I've resorted to using my Android phone and living without my heart stats. I didn't get what I paid for from Garmin, and I'm not happy about it.
Again, if you can explain what you're doing and where it goes wrong for you perhaps folks can help. Note that if it's linked to Express you're better off posting there where the Express team will try to help.