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Frustrated! When I am going to be able to sync and see my results?

Former Member over 11 years ago

:mad::mad:

This is getting very frustrating. I purchased this specific model before two big trips because I wanted to track my exercise and sleep. I was able to syn on June 22 and that's it. I keep seeing a message saying that they were making updates and then now it says things are back up and running but it may take a few more days. I'm sorry but I spent a lot more money on this device that I had originally planned because I had read great reviews. It's July 7. It has been over 2 weeks since I have been able to see what my results are. I would really like some answers. I'm already home from both trips and I have no idea what my tracking results are because all I could see on a daily basis was my steps. This makes me wonder if I should have just stuck with my $30 Omron fitness monitor because at least I knew what information was saved on the device. I would really like some answers besides a banner message claiming updates in progress.

0 travis.vitek over 11 years ago

The messages you are seeing were related only to a very specific part of Garmin Connect that you aren't likely to be using.

You haven't given anyone enough information to be able to start providing help. For instance... What device are you using (VivoFit, Forerunner 15, ...)? Did you install the necessary software to configure jit and your device and transfer activities? What exactly is the problem? Are you getting error messages, or are your activities just not uploading? What have you tried?

0 Former Member over 11 years ago

I have a garmin vivofit. I have installed the software. As I stated, I was able to sync the very first day June 22 and then after that I haven't been able to sync because there is a message at the top of the screen that says that they are updating.

0 Former Member over 11 years ago

I have not been able to connect since mid day yesterday and have not been able to upload today at all. There is not even a sync error it just does nothing. Vivofit......

0 kingdave82 over 11 years ago

Same here. Using a Forerunner 220.

The mobile app doesn't work, neither does Garmin Express or the Classic website. Mobile app says it has synced with my 220 but then doesn't save the run and doesn't upload it anywhere

0 Former Member over 11 years ago

It is extra frustrating as with my vivofit since I cannot see my run's calories etc until I upload.

0 travis.vitek over 11 years ago

I haven't been able to sync because there is a message at the top of the screen that says that they are updating.

I'll say again. The message at the top of the screen is not indicating that there is an issue with Garmin Connect that would prevent data uploads. If you are a VivoFit user and don't own a GPS based fitness device, the message doesn't apply to you.

Whatever problem you are having will almost certainly not go away when the informational message about segment support is removed. You can wait until that happens, or you can start investigating other causes now. If I were you, I'd start by uninstalling Garmin Express, renaming the Garmin folders used by Garmin Express, reinstalling Garmin Express, and then re-pairing your device.

Travis