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edge 1000 won't sync with either connect or express

iv bought an edge 1000 and when its plugged into the computer and express is open, i click the sync now button and it then says 'searching for device' and underneath it will say 'uploading to garmin connect' under that it will say 'waiting to transfer'. nothing seems to be happening as it say 'est time 3 hours' but iv left it for longer then this with no movement. some one help, am i being silly and its a simple click of a button or is it more then that...