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Problems with personal records on Garmin Connect

Former Member over 11 years ago

Hi there,

Having trouble with editing which personal records are displayed - currently I can't change them at all. When clicking 'customise list' nothing happens when I check or uncheck the records. It's meaning I can't see my 5k stats but can see 1k and 1 mile which I'm not really interested in.

When looking on the mobile app for some reason the display shows 1k 3 times and 1 mile twice (as well as the 10k, half and full marathon and longerst run).

Is this a common problem and can it be fixed?

Ta.

0 JSRUNNER_ over 11 years ago

It's not a problem that I've come across but some of these types of issues occur with different browsers and operating systems. I use firefox on windows 7 mostly and this is relatively trouble free. What browser are you using - I suggest you try a couple of others and maybe try on another PC also.

0 Former Member over 11 years ago

Him

Thanks for the reply. I had a similar thought - so have tried it on my mac on chrome and safari, also on my windows laptop on firefox, explorer and chrome. No joy with any - seems to be a software issue. Nothing like this had happened until a couple of days ago, now it seems stuck and rather annoyingly I get a screen full of 1k and 1mile records repeated a few times! Still can't see the 5k one...

Have contacted Garmin also and waiting for a response.

0 chrisholliday007 over 11 years ago

I would be interested to hear if you can sort this out, as I have an issue in that I am unable to record my farthest bike ride. When I try to display it, it reverts to my longest run.

0 Former Member over 11 years ago

I'm having the same problem. I have a screen full of 1k and 1mi records as well and my 10k will not show up. Please let me know if they get back to you!

0 Mark__P over 10 years ago

did anyone find a fix to this? I have the same problem..

0 Joris_S over 10 years ago

Same problem for me. I'm not able to display 5k and 10k personal records. On my FR220 however, I can see my 5k and 10k personal record recorded with that device.

0 Former Member over 10 years ago

Same problem here - using Chrome but I cannot see my 10k and furthest run records. Very strange.

0 Former Member over 10 years ago

I'm having this problem too - stuck with 1km and 1 mile, can't get 5km or marathon up there... Have tried on Chrome, IE, and my iPhone, in both classic and modern view.

0 AAP103 over 10 years ago

Same here any news on a fix???

0 Former Member over 10 years ago

I have the same problem with a FR10.
All was working fine, I can't understand why now it happens...
Has someone solved the issue?
Thanks!