So, after emailing support with yet another issue with GC and GE, I get back the usual "we try to respond within 3 business days" email. First I have to say, 3 days is WAY TOO LONG for a response. Most customer service programs get back to you within 24 hours.
However, it's now been 6 days, and no response, and we're heading into a long holiday weekend, so I can expect at least 3 more days wait.
I've been using Garmin for years, and the last month is the only time I've had significant problems. I sure hope they get this sorted out, because it's making me want to move over to a different brand. What's the point if you can't use the online service? There are much cheaper devices that will give me the same functionality. What sets Garmin apart is being able to analyze your run/ride online - right after your done, when the feedback matters most.
