If you have a question please ask it. If it's about Express please raise it in the Express forum where the Express team are very active. Most problems can be resolved if enough information is given. Connect Modern worked straight 'out of the box' for me once I was asked to update from Classic. Those having issues are generally doing something wrong. There is a help page here http://connect.garmin.com/en-US/help/how-to/ which should resolve most queries.