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"Synchronised" Forerunner data not appearing in Garmin Connect

Using Garmin Express I have synchronised my Forerunner 310XT data. However when I go to Garmin Connect the data is not there. [It worked fine last Sunday, but not now]

In addition on the Garmin Express page the software version is being shown as 0.00 (but device software is up to date) . Not sure if this is relevant / related

Any ideas?

Thanks

Robert

0 ptomblin over 11 years ago

Join the club. https://forums.garmin.com/showthread.php?81614-Garmin-Express-says-it-uploaded-not-showing-on-Garmin-Connect

0 robert.sweatman over 11 years ago

SOLUTION - for Win7 and Forerunner 310XT

* Remove all Garmin software (including USB if shown in "Program and Features") and reboot PC
* Only install ANTAgent_234.exe (ie do NOT install Garmin Express)
* Open AntAgent, pair with Forerunner... it will then ask for your Garmin username and password... and data synchronised
* Tested again today (make sure "Pair with new device is enabled") and data synchronised