This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Cadence graph blank on Garmin Connect

This started with my ride last Friday, March 28.

When I upload a ride to GC from my Edge 500, the unedited ride appears on my dashboard, the Cadence graph shows just fine when I open the ride and View Details. Then I do a Full Edit. After I edit, and whether or not I have edited Cadence, the Ride Page has all of the edits, except the Cadence graph is blank. Even the dropdown Time/Distance toggle on it is blank. Since this started, even old rides, a week ago, month ago, last year -- the Cadence graph is blank.

I don't think it's the Edge 500 -- it is recording and sending Cadence data. I also log my rides on Strava with the Edge, and the Cadence data is uploading fine over there. It's just after I edit on GC, the graph goes blank.

Kind of lost to try to get help from Garmin -- can't find this in the FAQ's, and their Email help wizard returns an error code so I can't email them -- it's not the device, appears to be a website problem. Using Mozilla Firefox v.28.0 on Win 8.1 and Win 7. Different machines, same problem.

Anybody have any clues? Much appreciated in advance.

Thanks,
Dave

0 Former Member over 11 years ago

You're not the only one, it's happen to me and apparently many others. From what I've read, it's a known issue, whether or not they are working on it or are close to solving the problem seems to be a mystery.

I'm going to assume your activity for the ride is something like "Road Cycling", if you want the graph back change it to the Generic "Cycling" - That worked for me. I went to the Garmin e-mail support page and informed them of the problem.

0 DBrichler over 11 years ago

Thanks MMartin77. I am using Road Cycling -- will try the generic. of course, then Road gets mixed in with other cycling.

0 Former Member over 11 years ago

Hopefully it's a short term solution and they're working on an actual fix. I noticed it a few weeks ago, so it's either not a priority or they are having trouble figuring out what's broken. If I get an answer to my e-mail, I'll post it here.

0 DBrichler over 11 years ago

10-4. Also FWIW, if I change Road Cycling to Cycling under Full Edit, the graph comes back. Then on the ride details page, if I try Quick Edit, and change back to Road, or even Strength Training or Running, the toggle dropdown won't change from Cycling. I used to be able to change this field under Quick Edit. Maybe connected to a larger interface prob with the site. Going to try it in Chrome and Internet Explorer too. Someone suggest it may be a Firefox issue.

0 Former Member over 11 years ago

Since Garmin started updating their software, this seems to be one of a number of problems occurring in Garmin Connect!

0 Former Member over 11 years ago

I got my answer...

Thank you for contacting Garmin International.

We are aware of the cadence graph missing when selected on a subcategory and are currently working to resolve it as soon as possible. I apologize for any inconvenience and please let us know if you need any further assistance.

So, yes they know and are working on it.

0 DBrichler over 11 years ago

Great, hope it's soon. Thanks MMartin77

0 karlw2000 over 11 years ago

Looks like they finally fixed it :). Also temp is correct too (for those with the Edge bike computers).