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Modern Garmin Connect mostly doesn't work in both Firefox and Chrome

KOKKETIEL
over 11 years ago
On my home PC (Vista), I am having issues with both Firefox and Chrome. I can't seem to get GC working on either browsers.

On Chrome, I get the dashboard with the widgets of, say, sleep, steps, activities, etc. However, I am unable to get the full view of sleep or steps whether I select from the side bar or from the widget. And those are exactly the two views that show the information from my new vivofit.

On Firefox, I get no data. When I log in, I get a blue background with the left side bar. I cannot get any of the sidebar menus to show, however, or select anything. I've cleared cache, cookies on both browsers, with no difference in results.
  • Former Member
    0 Former Member over 10 years ago
    I agree 100% to LANGE_666!
    There is no need to disable such AdBlocker or to change any security settings only because Garmin is not able to create a webapp correctly!

    This is not acceptable!!!!

    The functions for: http://connect.garmin.com/dashboard are all that I need. If Garmin want to loose customers, go on...
  • 0 over 10 years ago
    Disable the ad blocker for connect.garmin.com. This solved it for me on Safari/Mac.
  • Former Member
    0 Former Member over 10 years ago
    [FONT=arial black] *Try disabling browser extensions/plugins*[/FONT]

    This is a common problem, and it was mentioned in this thread several times already. I know for a fact that Ghostery and AdBlock Plus can cause problems viewing the modern Garmin Connect site. If you wish to continue using the plugins, then you can whitelist garmin.com so that the plugins don't run on Garmin Connect.

    Even if you don't have a browser extension/plugin installed, it is possible that your browser is blocking content from addthis.com. If this is the case, you will just see a big blue screen when you try to access the modern Garmin Connect.


    You can bold it however you like, but it is NOT truth. Nobody realy knows, what causes the problems, and it seems, that the guys in garmin are the least to know. Otherwise, there wont be like hundreds posts here, on FB and elswhere regarding useless modern view not working. I have no plugins, ADDTHIS allowed and the site is STILL blank blue page. Even after reinstall of windows, clearing the cache, lowering the browser security settings to minimum, it is still not working on XP, not working on win7. So until now, we still work only with advice such as "do something like this and it will MAYBE help".
  • 0 over 10 years ago
    So until now, we still work only with shitty advice such as "do something like this and it will MAYBE help".

    It is in a huge font for a reason. Everybody ignores the possibility that a browser extension could be the source of the problem, even though an extension has been found to be the problem in the vast majority of cases. Notice I said try, possible and most when describing the proposed solutions? That is a pretty good indication that there are other possibilities. In case you're curious, I've also found that having too many connections, some anti-malware software, corporate proxy servers, and bogus dns configurations can be the cause. These conditions are all pretty rare, but they're all possible.

    That said, I'm here on my own free time to help people with their problems. If you're so smart, and you don't care for others offering up potential solutions, why don't you open up your browser debugger and find the problem yourself?
  • 0 over 10 years ago
    @ Travis.Vitek: Maybe we don't want to disable the browser extenstions/plugins? Ever thought of that?
    It worked on the old connect, no reason for me to disable them on the new one.

    BTW: It looks like everything is working now, WITHOUT disabling anything...which means Garmin got it together...finaly!
  • 0 over 10 years ago
    Oh, yes. It most definitely occurred to me that people wouldn't want to disable their privacy extensions. Do you think I run privacy extensions just because I like to slow my browsing? I'd rather not disable them myself. But when someone asks why does this page not load, the answer is because you, or some piece of software you elected to install, is blocking content that the provider has deemed necessary to display the page. It's as simple as that.

    If you want to take the discussion a step further and say that it used to work just fine, or they shouldn't need to invade my privacy, or I don't want to disable it, then that is fine, but I'm not responding to those issues. If you want an answer to those, you have to speak to the folks at Garmin. And until they make changes, every user has a choice to make; either stop using the modern Garmin Connect or disable AddThis and Tealium when accessing Garmin Connect.

    All that said, it appears that they are still depending on both AddThis and Tealium as of about 30 seconds ago.
  • 0 over 10 years ago
    All that said, it appears that they are still depending on both AddThis and Tealium as of about 30 seconds ago.

    Yup, noticed that too but yesterday (maybe only for a brief moment) it worked without a problem.
  • 0 over 10 years ago
    Having the same problem w/ Safari is there any solution to this yet?
  • Former Member
    0 Former Member over 10 years ago
    AdBlock Plus was preventing the Modern page from working. Disabled it for the garmin.connect page only and it all works fine.