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Garmin Connect refuses to accept any new GPX files I try to upload

Former Member over 11 years ago

Has anyone else been having issues uploading GPX files to their Garmin Connect account?

Since the beginning of February the manual upload facility has stopped working for me. Over the last year I've uploaded numerous GPX files, which were exported from Basecamp, but for some reason the same files now don't work. I've checked with files that worked earlier and they now don't work either.

Garmin technical support appear to be useless. They've told me multiple times that Garmin Connect isn't really designed to host my GPX files, that I'd be better off using Basecamp. They don't seem to understand that I'd like the routes online so that I can share them easily. Their argument to not use the system seems like the laziest form of support I've ever encountered.

The ongoing (and extremely tedious) email thread has got to the point where they told me that GPX files exported from Basecamp are not compatible with Garmin Connect. Which seems quite strange.

So I'd really like to know if anyone else is having issues and if anyone has any suggestions for a fix? Garmin obviously have no idea and seem very unwilling to help.

Thanks

0 travis.vitek over 11 years ago

The files that the original author was uploading had a byte-order-marker (or BOM). You can do a internet search to get a full understanding of what this is, but put simply, there are a sequence of characters at the start of the file. When you open the file in notepad, those characters are not shown. If you copy the data that is displayed from that file into another file, notepad will write it out without the BOM. Boom. Problem solved.

If you are trying to do this, and it isn't working, it is most likely because the problem you are experiencing isn't the same as the one that the original poster was seeing. Just upload one of your problem files so I can take a look at it. I should be able to figure out why it won't upload.

My frustration was that it didn't sound like you were even trying at all. I get quickly annoyed when I try to help people and they aren't willing to follow simple directions. It seems that isn't the case here, and I apologize for being rude. I'm sorry.

Travis

0 Former Member over 11 years ago

Travis,
Not a problem - I understand your frustration and very much appreciate your help. I have attached one of the problematic files.
Take care,
Paul

0 54carlo over 11 years ago

Try this:

0 travis.vitek over 11 years ago

The fix is easy. Garmin connect doesn't properly handle the gpxx track extension data in that file. If you open it up with write/notepad and delete the following block of xml, it will upload just fine.

<extensions>
      <gpxx:TrackExtension>
        <gpxx:DisplayColor>Cyan</gpxx:DisplayColor>
      </gpxx:TrackExtension>
    </extensions>

Travis

0 Former Member over 11 years ago

Travis,
I was able to upload the "fixed" file you sent to me-many thanks.
I applied the suggested fix to two other files and it did not work? I have attached the two files that can not be uploaded. In both of these files, I have deleted the block of codes you suggested to remove.
Take care,
Paul

0 travis.vitek over 11 years ago

You need to apply both fixes. Follow my original instructions to remove the byte-order-marker and then remove the extensions block as mentioned above.

Travis

0 Former Member over 11 years ago

Travis,
This is maddening. I have tried multiple times with multiple files to no avail.
Attached is a file to which I believe I have applied both corrections.
Thank you,
Paul

0 Former Member over 11 years ago

Travis, I have followed your instructions but it is still not working :-( Is it because I am using an old version of internet explorer?

0 Former Member over 11 years ago

You need to apply both fixes. Follow my original instructions to remove the byte-order-marker and then remove the extensions block as mentioned above.

Travis

Travis,
I hope that you have not given up on me?
Take care,
Paul

0 SUSSAMB over 11 years ago

Be patient, none of us are here full time :)