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Data (runs) have vanished

Former Member over 11 years ago

I have recently had lots of problems with my 405cx. It seems it doesn't like sweating on it. At the same time The dashboard on Garmin connect has deleted or lost all my runs from the last couple of years. I did a hard reset on the watch but have not altered anything on the dashboard. I just completed a half marathon today and the run appeared to download to Garmin no bother but when I went to the dashboard there is no sign of it. Help?

p.s. I have been reading a lot recently about the poor lifespan/quality of Garmin products, hope its not true.

0 Former Member over 11 years ago

Hi Neilybun,

I recently logged into the Garmin Connect dashboard and noticed the same thing - all my previously uploaded races and runs are missing...But I haven't had any problems with my Forerunner 310XT before now. As a matter of fact, ANT said it uploaded my most recent runs without a problem, but its not showing up in my dashboard at all...

Another weird thing - when I logged onto Garmin Connect today, it asked me for a profile name. I haven't logged in in 2 weeks, but that's the first time I've ever been asked to create one...

I'd love to hear any thoughts you have (or anyone else might have).