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Garmin Connect has lost all of my training data

Former Member
Former Member
I had to reset my password as the update garmin connect site scrubbed my saved login info details. Now I've logged in and uploaded my last four runs it seems the website appears to have lost three years worth of running data. All I see now are the last four runs I just uploaded. Everything else is gone - training runs, races, the lot.

Anyone else had this - is there any way to get my data back?
  • I'd talk to support. At first read it seems more likely that you've somehow logged into an alternate account.
  • Former Member
    0 Former Member
    I had to reset my password as the update garmin connect site scrubbed my saved login info details. Now I've logged in and uploaded my last four runs it seems the website appears to have lost three years worth of running data. All I see now are the last four runs I just uploaded. Everything else is gone - training runs, races, the lot.

    Anyone else had this - is there any way to get my data back?


    Same problem...
  • I have the exact same problem. It asked me to pick a new profile name, and it wouldn't let me use my old one. Now I have no data except for the last few runs left of my 410. Haven't found fix yet.
  • Wow, nevermind my earlier post, clearly I was wrong. I would be so utterly pissed.

    Hope they're able to get you guys fixed up; at least take heart that your warning may prompt others to ensure they also upload data to a third party site such as RunningAhead, Strava, Runkeeper, or whatever so not all their eggs are in one basket.
  • Former Member
    0 Former Member
    Same here. What the....?

    Anyone find the fix for this????
  • Former Member
    0 Former Member
    I had the same problem logging in with my USERNAME. Garmin Connect would then prompt me to choose another username.

    Instead of changing my username I went back and logged in using my EMAIL address, which worked.

    Hope that works for you
  • Former Member
    0 Former Member
    This also worked for me! got all my workout's back, probably a bug or something
  • Hmm... so it seems that if you don't create a new user account you can log-in with your email address and get your info back. At least that's how it sounds. As for me, I created a new user name, and now my email address is linked to this new account. I can still see my old one though, so I know it still exists. I'm thinking it's just a matter of getting Garmin to reconnect our emails with our old accounts. I'd email support but that part of the website seems to be broken at the moment :S

    We'll get there yet! I hope :)
    TK