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Garmin Connect Web GARMIN please give update on calender transfer problem

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GARMIN please give update on calender transfer problem

Former Member over 11 years ago

Dear Garmin,
Instead of ignoring the questions that many users have put forward about the calender transfer to device problem which has now been going on for over a week now. Could you please show us the common decency of informing us what has gone wrong and what is being done to address the problem. I have been searching the forum about this problem and I have not yet found one comment from Garmin concerning this mess up. Surely, you can see that this is affecting your customers in a very real and upsetting way. All I ask is that you spend a few seconds just to acknowledge us and the problem and to give some sort of sitrep and time period for the fix. People at the moment are getting wound up, because of your lack of communication. Just a little information or acknowledgement would go along way in giving us hope and setting our minds at ease. You have made a post and apparently fixed the saved courses problem, but nothing has been posted about this problem, please can you keep us informed.

Yours
Ian

0 Former Member over 11 years ago

It's a pity, I was extremely happy with my FR220 up until when this calendar issue started. Garmin really need to step up, as we customers have spent a lot of money on our watches based on ability to use the training plan feature, a feature that doesn't work as advertised. Many competitor watches were priced a fair bit cheaper than the Garmin, and if I knew that the training plan feature wasn't available I would have seriously considered spending my money elsewhere.

Garmin makes great hardware but their software just plain sucks. They should focus on getting the basic advertised watch features working first, and then worry about adding the new bells and whistles to Garmin connect later on. What's the use of the webpage looking pretty if I can't use it to set up basic watch features?

0 Former Member over 11 years ago

Hi everybody

I have got an answer by writing to [email][email protected][/email]
It is as follows:

Re: Troubles garmin connect <Q#:1000085> << Reference ID: 1987761

Dear Javier Delgado,

Thank you for contacting Garmin International.
I will be happy to assist you. First my apologies for the issues that we are having, we are working to correct them and it is my hope that we will make progress in the next week or two. I appreciate your patience and thank you for your time.
As the issues get resolved as the next few weeks go by please keep an eye on your account and keep us posted if you still have issues.
With Best Regards,
Cecil
Customer Care Specialist
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Cecil 6046
www.garmin.com

0 Former Member over 11 years ago

Agree

I am appalled by the lack of service from Garmin. The support system is non existent. Employing unqualified, hard to understand people from third world countries is never the way to go for a support system.

If there was a class action on this I would be all in.

There is always a problem with Garmin products and there is never a period without faults or quirks that should be non existent.

Somebody from Garmin HQ needs to step in and rectify this quick smart

0 Former Member over 11 years ago

The response you have received is not good enough. Something they are doing over there created this problem and they cannot rectify it in a timely manner.
It is the standard response we all tend to receive and is merely a deflection.
If I offered the same solutions and customer service in my business I would go broke

0 Former Member over 11 years ago

I agree with Andolate. The next week or two is not acceptable for a programming error. Plus this was exactly the same lame response and time period that was sent to someone last week. Which means that the time quoted for a fix is not valid. It feels like we are being palmed off.

0 Former Member over 11 years ago

Garmin Fenix For SALE...

Buying Suunto Ambit2...