Mobile Apps & Web

Garmin Connect Web GARMIN please give update on calender transfer problem

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GARMIN please give update on calender transfer problem

Former Member over 11 years ago

Dear Garmin,
Instead of ignoring the questions that many users have put forward about the calender transfer to device problem which has now been going on for over a week now. Could you please show us the common decency of informing us what has gone wrong and what is being done to address the problem. I have been searching the forum about this problem and I have not yet found one comment from Garmin concerning this mess up. Surely, you can see that this is affecting your customers in a very real and upsetting way. All I ask is that you spend a few seconds just to acknowledge us and the problem and to give some sort of sitrep and time period for the fix. People at the moment are getting wound up, because of your lack of communication. Just a little information or acknowledgement would go along way in giving us hope and setting our minds at ease. You have made a post and apparently fixed the saved courses problem, but nothing has been posted about this problem, please can you keep us informed.

Yours
Ian

0 Former Member over 11 years ago

I agree.
We are still waiting for an answer of GARMIN.
Many days and no news.

0 Former Member over 11 years ago

Completely agree.

0 afballard over 11 years ago

Hello,

I think the calendar transfer feature has been disabled intentionally. I think there is no actual fault. I say this because Garmin have no made official statement about there being a fault. The ONLY comment they've made is that the feature should be back up in a few weeks.

Garmin are working on a major update to the web site and I think the calendar feature has been disabled to allow them to work on the upgrade without taking down the whole site for an extended period. They won't admit it but I think you'll find this is a planned outage.

Thanks,
Alan

0 Former Member over 11 years ago

If that is the case Allen, then they should at least have the decency to tell us instead of leaving us in the dark. The reason most of us bought the 220 and 620 was the ability to transfer training plans to the watch. I for one have had to make a few changes to the plan that I am supposed to be following and now cannot transfer those changes to my watch. Therefore this function at the moment, does not exist and has not existed for the last week. Which is why I think Garmin should show some respect and let us know what is happening. Plus, from what I can understand, the new Connect site is already being rolled out to people, so presumably all the work has been completed on it.

0 afballard over 11 years ago

Hello,

I don't have any inside information on what's really happening. I'm guessing but I think I could just be right here.

Thanks,
Alan

0 Former Member over 11 years ago

Not disagreeing with you Allen at all, you could very well be right. I just think that if Garmin would tell us, it would calm a lot of people down and also show some sort of loyalty to us, their customers.

0 Former Member over 11 years ago

Fulllllllllllllllllllllllllllllly agree. I have the same problem without solution... Very frustating

0 jebrobinson over 11 years ago

I just posted this thought on my original thread about the calendar sync issue:

"
If GarminConnect was client software we could have release notes showing for for each version release what is new and more importantly what bugs were fixed etc.

As this is a web based service what would be really helpful would be for Garmin to publish a clear concise web-page listing all the known issues along with a status update (fixed on date, ETA for fix), and any workarounds. This page could be kept up-to-date as the site is worked on. Another advantage would be less forum posts as people could check the status page for known issues before posting.
"

0 Former Member over 11 years ago

That would suit me. All I ask is some information and something like an issues page would go along way in helping. Either that or some way of communicating with us lol

0 Former Member over 11 years ago

I agree.
We need an answer.
Many days have passed and no one gives us an answer.
We do not only buy a watch, also access to software and support.
They have to respond and we need to find a way to pressure them.