Hi there,
Garmin, please post a notification on your Connect website informing consumers about the issues you have acknowledged exist on this forum here here and here.
Also, please update your phone greeting on your support line to notify people calling Support that you are aware of the issues, and provide information on how to get updates on the problems so they don't have to wait on hold to get the info.
You need to do this to reduce call volume to your call center. Wait times are up to half an hour.
Your support reps are getting exhausted by having to take the same calls over and over and no one who has legitimate, unrelated support issues can get through.
These are basic crunch time customer support tasks.