They said this is a known issue caused by their website update. They said there are several issues.
From the exasperated tone of voice and the half hour wait I gather that many people are having problems.
Keep calling them:
By Phone
U.S.: 913-397-8200 U.S. Toll-free: 800-800-1020 Canada: 866-429-9296
Support Hours
Mon–Thurs: 8 a.m.–6 p.m. Fri: 8 a.m.–5 p.m. Central Time (Closed Holidays)
Don't bother trying to contact them using their web form -- the server is so overloaded that it can't populate the list of devices you have to choose from to go forward.
