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Can't save training zones

Former Member
Former Member
When I try to change my resting heart rate and max heart rate in my training zones in Garmin Connect it will not save after i make the changes. Very annoying! Every other profile change I make such as weight, height, etc does save. Any reason why training zone heart rates won't save?
  • Former Member
    0 Former Member over 11 years ago
    Just got off the phone with Garmin and they said that this is a known problem. They said that the problem occurred when they updated the web site and that they are currently working on fixing this issue as well as a few other flukes that have shown up during the transition as well.
  • We've notified the Garmin Connect team of this issue. Sorry for any inconvenience this is causing.
  • Former Member
    0 Former Member over 11 years ago
    Still not sorted. Anyone got any further feedback from Garmin as to when they're going o sort this out?
  • Former Member
    0 Former Member over 11 years ago
    Apologies, just seen all the threads above. Just have to wait and see :-(
  • Former Member
    0 Former Member over 11 years ago
    Garmin people show your face and let us know what is going..

    #poorcustomersupport
  • Former Member
    0 Former Member over 11 years ago
    same for me - really annoying - any changes soon expected?
  • Former Member
    0 Former Member over 11 years ago
    Italian Garmin support told me that they are aware of the problem.
    They point me out on improvement of portal as the root cause of this issue but at the moment they can't provide any schedule.
  • Former Member
    0 Former Member over 11 years ago
    I've tried to change my values (max- and rest pulse) but it seems as if the issue hasn't been solved. Tried through Chrome and Safari. Furthermore, after updating my Edge 500 to newest software, I've experienced some bugs. I.a. the device fails to play the lap tones, my weight has suddenly changed from 72 kg to 3573 kg, there is a display bug (a line missing) in bike settings. Is Garmin aware of this? And is anyone else having same kind of very annoying issues after updating to the new software?
  • Former Member
    0 Former Member over 11 years ago
    Running Google Chrome on Windows 8.1
    Also have connect installed on my nexus 7 and nexus 4.

    On top of being unable to update my heart rate values... i cant add or remove heart rate zones... missing the +/- button... my connect shows 4... my 405 shows 5. Heres a screenshot: