On September 9th I started working with Garmin about the problem I was having logging into Garmin Connect and MyGarmin.com. Since that time, I have worked with a number of people at Garmin, most recently Randy Byrd, Garmin's Supervisor for Outdoor/Fitness at Garmin International, for the past month. I have not been able to get into either system for almost two months and all I am being told is that it has the "highest priority" and that "engineering and IT" are working on it. I have never heard from anyone in IT or engineering and have never been told what they have been doing to help resolve this problem. I own many Garmin products ... nuvi, edge 305, 500, 800 and my most recent purchase the Garmin Vector. I am currently using this temporary account to load data into Garmin Connect, but continue to have no access to all the history stored on Garmin Connect. I've spent thousands of dollars on their products and they tell me I'm a valued customer. If this is how they treat their valued customers, how will they treat the customer that purchases their first product? You may want to consider another source for your needs versus Garmin ... their service to customers is horrible!
