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Garmin support

FrensicPic
over 11 years ago
I am beginning yet another round of emails with Garmin Support regarding my GPSmap 62s and unexpected shutdowns. Since the original purchase in May 2011, was replaced once under original warranty in July 2011 followed by two out of warranty replacements (March 2013 and again in October 2013).

The two latest rounds with Garmin Support each required two months of emailing back and forth to obtain an RMA. It was interesting to note that a number of different representatives respond to each email and its my observation that each new person did not really read and understand what was said in previous emails within the thread. I received repetitive instructions, especially like perform a reset, re-install something , try it without the uSD card, etc. In one email thread, I received conflicting opinion/suggestion (neither was good) regarding the issue from two different representatives at different times within the same thread.

The latest "refurb" (now my fourth unit) received last week began exhibiting the unexpected shutdown problem within the first 24 hours of use even after updating the firmware to the latest version. I have reopened the support dialog regarding this latest device.

John
  • Former Member
    0 Former Member over 11 years ago
    I've had the same experience. I have been in contact with different branches Garmin Support for 4 month now, trying to get them to fix my Connect account.
    I've had to explain the same thing over and over again, and every time I get the message through, i'm told that the problem will be handed over to a tech-support-something, and then it dies. Nothing happens....and if you ask if there is any progress, the whole thing starts over again.

    Right now i'm trying to decide if I should try again, or just forget about Garmin Connect and use Endomondo or some other site instead.
  • 0 over 11 years ago
    I am beginning yet another round of emails with Garmin Support regarding my GPSmap 62s and unexpected shutdowns. Since the original purchase in May 2011, was replaced once under original warranty in July 2011 followed by two out of warranty replacements (March 2013 and again in October 2013).

    The two latest rounds with Garmin Support each required two months of emailing back and forth to obtain an RMA. It was interesting to note that a number of different representatives respond to each email and its my observation that each new person did not really read and understand what was said in previous emails within the thread. I received repetitive instructions, especially like perform a reset, re-install something , try it without the uSD card, etc. In one email thread, I received conflicting opinion/suggestion (neither was good) regarding the issue from two different representatives at different times within the same thread.

    The latest "refurb" (now my fourth unit) received last week began exhibiting the unexpected shutdown problem within the first 24 hours of use even after updating the firmware to the latest version. I have reopened the support dialog regarding this latest device.

    John


    Still experiencing "shutdowns" when using Birdseye products on my 62s (this is my third refurb). At the request of Garmin Support, I send a couple of system files from the device (several weeks ago). I just sent another update to Garmin Support if for no other reason than to document that this problem began occurring while the refurb was within the 90 day warranty (in fact the first week).