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eTrex 20 System Software Missing

Hi Guys,

I have an eTrex 20 and was going to download an update this morning (Windows 7 machine) and I got the SYSTEM SOFTWARE MISSING message. I cannot re boot the eTrex, I cannot browse to it when it's connected to my laptop. It's just an expensive fishing weight at the moment. I have downloaded the file suggested in curing Kemme's post with a similar issue, but I cannot browse on my eTrex when connected to my laptop. Is there some tool I am missing beyond using Windows Explorer ? I have a Mac Book to if that would allow me a better option for access to the Etrex's file structure.

Any suggestions welcomed

Simon

0 SUSSAMB over 11 years ago

You should be able to force it into mass storage mode. Connect USB lead to PC and power on while holding joystick up, it should then force it into mass storage mode. Then run WebUpdater which should update the software.

0 Simon_Wall over 11 years ago

Ok, tried that, cannot get the eTrex to stop showing system software message. When I run web updater I am told the file is corrupted so I cannot browse to my eTrex through Explorer and the Mass Storage Mode doesn't seem to work. Do we have any other options please ?

Thank you ................. Simon

0 SUSSAMB over 11 years ago

Are you saying you can't force it into mass storage mode :confused:

0 Simon_Wall over 11 years ago

Yes, that's what I am saying. I cannot force it into mass storage mode.

0 SUSSAMB over 11 years ago

Try the procedure outlined here http://support.garmin.com/support/searchSupport/case.faces?caseId=%7B26ad1560-8a7f-11dd-e87e-000000000000%7D

If that still doesn't work then your best bet is to call Garmin support.

0 Former Member over 11 years ago

I just bought an eTrex 10 to download and apply an update this morning shows me the message SYSTEM SOFTWARE MISSING screen. since I could not restart the eTrex.

0 Gill23a over 11 years ago

I updated my Etrex 30 yesterday and I now have the same issue. I am not technically savvy at all. What can I do?

0 SUSSAMB over 11 years ago

Unfortunately there isn't a forum here for device issues like this. Please contact Product Support

Alternatively try http://www.gpspassion.com/forumsen/forum.asp?FORUM_ID=172&sortfield=lastpost&sortorder=0&whichpage=1 or http://forums.gpsreview.net/categories/garmin-handheld-gps-and-fitness-gps-forum where you will get help from experienced users.