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Unhappy 910xt owner

Former Member
Former Member
I registered my 910 in April 2012. I have used it approximately 20 times. This morning I went for my second swim and the screen went blank. I noticed when I got home that there is now condensation in the watch. Now it is sitting beside me buzzing constantly. I contacted Garmin support and they have sent up an exchange for a REFURBISHED ONLY unit. To add insult to injury I have to pay the shipping cost to return it. The refurbished replacement ONLY HAS A 90 DAY WARRANTY so rest assured I will be working the thing out as much as possible.

If Garmin were confident in their product and refurbishing process you would think the replacement would come with a 1 year warranty also.

I guess the good news is that it was inside the one year warranty ... just.

If this was your standard $20 sport watch from xxxxI would not be surprised but a $400 + device ... really!!

The annoying this is that up until this morning I was very pleased with the features and capabilities of the device and its interaction with the garminconnect.com site.

I am really disappointed that Garmin would not stand more firmly behind their top end devices. Obviously they don't have enough faith in their product to offer anything more than a 1 year warranty.

Regretting now that I had not read the warranty details before purchasing or at least bought an extended warranty.