Ecoroute Communicator won't connect to 2013 crv

I have exactly the same problem, Honda CR-V 2013 and nuvi 3490. Resets, updates, customer service, returns, etc. and no connection.
Please help me.

I have exactly the same problem, Honda CR-V 2013 and nuvi 3490. Resets, updates, customer service, returns, etc. and no connection.
Please help me.

I spent $99 on this accessory and it has NEVER connected with my 2012 CR-V.

It connects fine with my old 2006 CR-V.

What's up with this Garmin???

Don

bump...bump...anyone from Garmin able to respond? :)

bump...bump...anyone from Garmin able to respond? :)

This is mainly a user to user forum. Seems no one here can help you so I suggest you call Customer support or speak to Honda.

OK will do, thanks!

OK will do, thanks!

Well, I finally got an RMA from Garmin. Brandy spanky new ecoRoute HD arrived today:

OLD: 1SQ010024 <-- Old, returned to Garmin
NEW: 1SR029664 <-- New, just received from Garmin

Both connect to my 3597LMT-HD...but neither connect to my 2012 CR-V.

I have other OBD2 devices that work fine on my 2012 CR-V.

Not a happy camper.

Don

I guess I should have read this before buying. I have a 2013 CRV and it does not connect to it either.

I guess I should have read this before buying. I have a 2013 CRV and it does not connect to it either.

Write off the $100 and buy this instead:

https://www.automatic.com

Write it off? I will return it for a refund. There are a million $15 bluetooth adapters I could buy to connect to an android. I wanted the connection to the Garmin GPS.

I am having the same issue - were you able to resolve it?