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Fail to transfer data from Ant Agent to Garmin Connect on Windows 8

Former Member over 12 years ago

Sorry for my english,
I have a 310XT, previously i used Ant Agent + Communicator on Windows 7 to transfer my activities directly on Garmin Connect. It worked fine.
I recently moved to Windows 8, i installed Communicator + ant agent, i paired my device.
Ant agent succeeds on getting data from the device, but always fails on transferring them to Garmin connect. There is no explicit error, only that the transfer to Garmin Connect failed.
I uninstalled - reinstalled all, unpaired - repaired, but the problem still persists.
I cannot figure out if the problem commes from Communicator, Ant Agent, or anywhere esle.
Does anybody have an idea.
thanks

0 Former Member over 12 years ago

If you saw the message "Transferring Data" on the watch, then the program most likely did transfer over in my experience. It may not appear in your Dashboard yet but if you select "UPLOAD" in the main Garmin Connect page after logging in, do you see the uploaded activities here?

If not, they may not have actually transferred. If you are having transfer issues like many other 310XT users, you may have to totally re-install the ANT AGENT software. If so, search the Garmin Knowledge Base or just Google "How do I uninstall ANT AGENT".

0 mathikralli over 12 years ago

Have a look at this thread, maybe this one is helpful to you: https://forums.garmin.com/showthread.php?31083-310XT-quot-quot-Last-transfer-with-device-Forerunner-310XT-on-9-30-2012-8-55-55-PM-failed-quot/page3