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Windows 8 + Google Chrome = Garmin Connect Unusable

Hello all,

I recently upgraded to Windows 8 and I'm struggling to get Connect / Communicator to play nice with Google Chrome. When I reach the Connect login screen, I'm presented with the message

"Some Garmin Connect features will only work when you use Chrome on the desktop."

Similarly when I click the Upload button, rather than seeing the Communicator plugin, I see the following message:

"This page requires the Garmin Communicator Plugin. Please open Chrome on the desktop to continue."

The problem is, I am using Chrome 'on the desktop'. The test page on the Communicator website works fine, and the plugin works on other websites. It is just Garmin Connect that is playing up. The plugin also works fine in Internet Explorer.

Any thoughts / ideas?

Thanks,

Stuart

0 jnex over 12 years ago

I Too am having the same problem with chrome on Windows 8

Firefox works ok tho.

0 Former Member over 12 years ago

I Too am having the same problem with chrome on Windows 8

Firefox works ok tho.

I have just upgraded (new clean install) my system to Windows 8 and found that after installing the Communicator on the system I got a DLL not registered JIT exception (after successful install clicking the finish). When opening Chrome now and logging into the Garmin site to upload my workouts I get the "This page requires the Garmin Communicator Plugin. Please open Chrome on the desktop to continue." Even though its installed correctly (according to the install dialog) and using the Chrome desktop version.

Any bright individual out there that's got a fix for us please.

Thanks

0 Former Member over 12 years ago

I have just upgraded (new clean install) my system to Windows 8 and found that after installing the Communicator on the system I got a DLL not registered JIT exception (after successful install clicking the finish). When opening Chrome now and logging into the Garmin site to upload my workouts I get the "This page requires the Garmin Communicator Plugin. Please open Chrome on the desktop to continue." Even though its installed correctly (according to the install dialog) and using the Chrome desktop version.

Any bright individual out there that's got a fix for us please.

Thanks

No fix, but I think it is something that Garmin have changed on their end recently. I've been using the final, RTM version of Windows 8 with Chrome since the start of September. It's only this weekend that I've had the same problems as above. I keep getting the "You must use Chrome in Desktop" message, even though I already am and the "This page requires the Garmin Communicator Plugin" message. I also got the same message in IE. I'm guessing that Garmin must have changed something on their end because I can still "see" the Garmin device from other websites like Strava and Runkeeper.

The easiest workaround I found was to import the rides/runs from my Device into Strava (which worked fine using Chrome and the plug-in) and then export them as a .GPX from Strava and reimport them manually into Garmin Connect. It's a pain in the bum, but it does work, keeps your records uptodate and hopefully Garmin will get it fixed this week!

0 epate over 12 years ago

The easiest workaround I found was to import the rides/runs from my Device into Strava (which worked fine using Chrome and the plug-in) and then export them as a .GPX from Strava and reimport them manually into Garmin Connect. It's a pain in the bum, but it does work, keeps your records uptodate and hopefully Garmin will get it fixed this week!

Same problem here except I was able to use the "Manual Upload" button and load the .fit directly from the Garmin/Activities folder.

0 Former Member over 12 years ago

I am having the same problem too, please take the time to report the problem to Garmin so they know it needs fixing :)

0 Former Member over 12 years ago

Same problem here, Chrome + Windows 8, the communicator plugin works with Endomondo...

0 kingfisherdk over 12 years ago

Exactly same scenario for me with Chrome + Garmin Connect on Windows 8. They do not play together anymore. Anyone know if Garmin is working on this?? It is still possible to use manual upload, though.

0 bhabha over 12 years ago

Exactly same scenario for me with Chrome + Garmin Connect on Windows 8. They do not play together anymore. Anyone know if Garmin is working on this?? It is still possible to use manual upload, though.

me too, just bought new lap top with windows 8 and this is naff. I should have stayed with windows 7 as so many issues tonight that i never had on previous version

0 Former Member over 12 years ago

Same here, the install has totally screwed windows 8 all I have now is a black scree. Windows disc wont repair.

0 milanpintar over 12 years ago

same problem... and I just got my 910xt... I can't upload the workout..