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910xt Not Synching with Garmin Connect

I spent close to two hours on the phone last night with Garmin Support ... this after 6 e-mail exchanges that have offered no substantial suggestions I hadn't already tried myself. I'm hoping somebody may have also experienced this problem and might have some insight:

I have a new Garmin 910xt. Everything is registered and the software for the ANT agent and the Garmin Connect plug-in has been installed (and uninstalled/re-installed numerous times). When I finish a workout and place the 910 in proximity to the ANT, everything fires up ... including the log-in box asking me for my username/password. This has been the stopping point and has been since I first installed everything.

I log in with my username/password and get an immediate error message telling me that the username/password is invalid. If I cancel that log-in box, the ANT agent will then continue the upload and I am then able to log into Garmin Connect (using the same username/password I just tried) on the website and manually upload the data.

So I have my data, I'd just really like the convenience of the auto-upload.

I've looked at everything ... firewall, re-installing software, changing username/passwords, etc. I just can't seem to resolve this ... nor can Garmin support.

Has this happened to anyone else? Any techies who might have some thoughts?

0 Dr Phil over 12 years ago

What operating system?

0 Qppolis over 12 years ago

I'm with you; downloads of activititys are all ok, but everytime i try to update firmware or send data (like tracks...) to the 910 the transmission starts and always ends and fails after a few seconds

0 Former Member over 12 years ago

Garmin 910 XT fail to upload data

I have the same problem. How did you resolve it?

I spent close to two hours on the phone last night with Garmin Support ... this after 6 e-mail exchanges that have offered no substantial suggestions I hadn't already tried myself. I'm hoping somebody may have also experienced this problem and might have some insight:

I have a new Garmin 910xt. Everything is registered and the software for the ANT agent and the Garmin Connect plug-in has been installed (and uninstalled/re-installed numerous times). When I finish a workout and place the 910 in proximity to the ANT, everything fires up ... including the log-in box asking me for my username/password. This has been the stopping point and has been since I first installed everything.

I log in with my username/password and get an immediate error message telling me that the username/password is invalid. If I cancel that log-in box, the ANT agent will then continue the upload and I am then able to log into Garmin Connect (using the same username/password I just tried) on the website and manually upload the data.

So I have my data, I'd just really like the convenience of the auto-upload.

I've looked at everything ... firewall, re-installing software, changing username/passwords, etc. I just can't seem to resolve this ... nor can Garmin support.

Has this happened to anyone else? Any techies who might have some thoughts?

0 Former Member over 11 years ago

I'm running Windows and have resolved my issue by uninstalling some Plugins. Looks like back in July Garmin released an update that was a previous version (4.0.3) to the one they released in June (4.0.4). I have only kept the communicator and the communicator 64 plugins (4.0.4) and after a reboot, surprise, I now have sync. Maybe this will will help with you guys, as I came across this thread hoping for a resolution and you seem to have been abandoned.