I am new to this forum so forgive me if this has been posted before. I live within 45 minutes of the Canada, US border. My family and I go to the US quite often for shopping and travel etc. On our last trip, my old Garmin C580 stopped working. It was old and the MSN data stopped working months ago. I decided it was time for a new GPS. We were in Best Buy in Buffalo so I bought a new Garmin nuvi 1690. It seemed very similar to my old Garmin MSN unit so we bought it. Image how surprised I was after a couple of days of the nulink service not working that the service was not available in Canada. The MSN service worked on both sides of the border, why doesn't your nulink service? Why would you make a product who's primary purpose is for travel, but not make the service transferable from country to country to country? This make absolutely no sense to me at all? At the very least there should have been a small note on the outside of the box that indicated this. This would have aloud me to make an informed decision. This product never should have been launched without this capability; it a no-brainer. I called Garmin to find out if something could be done, but I was told that nothing could be done. Really...really and advanced technological company like Garmin couldn't get this fixed or resolved?? There is probably some nonsense about carriers in each country, but why is that my problem? This is Garmins fault 100%. They should have figured that out before launch. I can't believe that they would developed two different chip sets for Canada and the US. There has got to be something software related that could be done to make this right. There is probably a tick box at customer service that would resolve this, but so far I have been told no. At the very least I should get traffic, but instead I get nothing. I am a very unhappy and unsatisfied customer. I see this as being 100% Garmins fault and they should do something to make this right. If this can't be fixed, I won't be buying Garmin units anymore and I know that they won't care, but that is all I can do.
