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NüMaps Lifetime

I'm trying to register the Liftime card (bought this card yesterday) to my Zumo 660 device, but there is always a message "Device is registered under a different name" it's in German
"Gerät wurde unter einem anderen namen registriert" and I can not download the maps to my devices, under my account there is the right Devices registered and a display apears to add the Maps to the device, what's wrong?

appreciate to get a quick help here, I'm planing to plan my vacation inside Europe soon, and want to upgrade to EUROPE 2011

thanks in advantage

Ralf