Approx 50% of the time when I turn on my nuvi 1390t there is no sound when you touch the screen and no voice when in navigation mode sometime you can turn off and start again you may have to do this 3 or 4 times before it starts making the correct noises. I have contacted Garmin and all they could suggest was do a hard reset, didn't make any difference only lost all my favourites. Does anyone have any clues how to fix or repair? If I cannot get any answers I will return it to where I purchased and get a refund.:confused:
My 1390t has the same problem! It started to happen right after my last software update. I just got a reply from Garmin Tech Support. They suggest me to do a hard reset as you said. I have not tried it yet since I am at work. I'll give it a try tonight! Too bad if this solution not solving the voice problem, I will return the unit for refund even I need to pay for the shipping and restocking fee. Not Happy!
The hard reset works at restoring the voice I think because it deletes your favourites. I had the voice stop again a few days ago so I just deleted all my favourites and the voice came back so now it works all the time (so far) with no favourites saved. You just put in the address you want and away you go and don't save it. I'll get to the bottom of this soon we hope.
I've had the same problem a few times with my Nüvi 1390 LMT. And sometimes the voice guidance would just be really quiet. Turning the unit off and on again resolved the issue in each case, but is a pain.
p.s. Happened again today - just going to the volume settings got it louder again. Still painful...
I have done the new software update to version 4.7 on 12th Nov since I've done this mine has worked perfectly everytime, have tried turning on and off aprox 60 times and has worked with voice and sound everytime. I found that if i go into MyGarmin and do the software update nothing seems to change but if I use the Webupdater it does all sorts of things and the 1390t works better. So either Garmin fixed a problem with version 4.6 or it's the way you update the software. So I'm hope it continues to keeps telling which way to go even though I yell at it to shut up sometimes.
Yeah no sound here either. I ended sending it back to garmin for a replacement. By the way, this will be the the second time I had to send the unit to garmin. The orginal one I purchased worked fine for 3 months, the replacement unit lasted 2months. No sound issue on all the units.
I should be getting yet another replacement next week sometime, hope three times a charm.
garmin 1390t - no sound issue - this solution works
Connect the USB cable to your 1490T and computer. Open windows explorer.
You should have a Garmin Nuvi drive listed. Select the .System folder (it's hidden), then the sqlite folder. You should see a file called mlg_history.db.
You can also do a search in the Garmin drive for the file.
Delete mlg_history.db It is almost certainly corrupted/damaged.
Disconnect the USB cable. Power on. The Nuvi should boot fast (like when it was new).
Enjoy your sounds and bluetooth connection. mlg_history.db will be automatically regenerated by the Nuvi.
Following advice from customer support, I performed a hard reset on my Nüvi 1390LMT, which seems to have resolved the problem I previously had with low volume on start-up. However, it did delete all my favourites.
This issue sounds software related so I have included some instructions below on how to update your system software and master reset the device. This should hopefully resolve the issue you are having. Please let me know the outcome of this.
If you have the latest software please select to reinstall it.I hope this helps resolve your problem.
Software update........................
The preferred way to update the Software in a Garmin device is by using WebUpdater. WebUpdater is a free application that can be downloaded and installed on your computer. It will guide you through the process of updating the software for your Garmin device. WebUpdater can be run at any time to check and install applicable Software updates in a Garmin device.
1. Plug your unit into the computer via the USB cable
2. Click on Download under step 1
3. Select the appropriate version of the WebUpdater based on your computer's operating system
4. Click I agree to the above terms and want to proceed to the download page
5. Click Download
6. Select Run when the pop up box appears
7. Select Run if a message appears asking "Do you want to run this software?"
8. Click Next when the WebUpdater installation page appears
9. Check the box to accept the licensing terms and select Next
10. Select Done to complete the WebUpdater download
Once WebUpdater is installed on your computer, select the application, if it does not automatically open, to run the program and follow the prompts.
1. Select Next on the WebUpdater Wizard
2. Select Find Device and Next
3. Select Next to update the unit software on your device and follow the prompts
Once you have run the software updates and updated your device, you will be prompted to search for additional updates. To load any additional updates, check the box next to the specific updates you wish to download. Select anything that relates to firmware, GPS software, traffic, vehicles or voice language relating to the versions you use. Once selected, click next and check the agreement box. At this point the updates will run directly to your Garmin device. Once the update is complete you will see a box showing the downloads and if they were a success. Click finish and unplug your Garmin from the computer to allow the updates to load. Once the update(s) are loaded, your device will return to the normal agreement screen and it will be ready to operate.
Master reset...................................
Note: A master reset will erase all waypoints or favorites and will restore your unit to the default factory settings.
1. Start with the device OFF and unplugged from the power source.
2. Press and hold the bottom right corner of the touchscreen.
3. Power the device ON while continuing to press and hold your finger on corner of the touchscreen.
4. After the device powers ON, you will see the message: Do you really want to erase all user data?
5. When this message displays, remove your finger from the touchscreen and touch Yes.
6. The device will now go through the Reset.
7. Follow the onscreen instructions to set up your nüvi.
After the nüvi is set up, if indoors, please go outside to allow the device to acquire the satellite information. Ensure that the device has a clear line-of-sight with the sky. Allow up to 45 minutes for the first GPS fix.
I followed all the steps and it still does not work properly. I have to restart multiple times before it works and this is the same process I have to follow everytime I want to use it and this is quite annoying.
I did the below and Bluetooth now connecting every time and starts as new too, thanx:)
* #8 * *
12-27-2010, 11:08 PM
JOHNNYSMUSIQ
Junior Member
*
Join Date: Dec 2010
Posts: 1
garmin 1390t - no sound issue - this solution works
Connect the USB cable to your 1490T and computer. Open windows explorer.
You should have a Garmin Nuvi drive listed. Select the .System folder (it's hidden), then the sqlite folder. You should see a file called mlg_history.db.
You can also do a search in the Garmin drive for the file.
Delete mlg_history.db It is almost certainly corrupted/damaged.
Disconnect the USB cable. Power on. The Nuvi should boot fast (like when it was new).
Enjoy your sounds and bluetooth connection. mlg_history.db will be automatically regenerated by the Nuvi.
