This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Garmin 680 Screen Frozen after update

Former Member
Former Member
I just updated my firmware a month or so ago and when I went to use the device, the touchscreen is no longer working.

I'm more then a little upset. It worked perfectly until the firmware update.

I notified Garmin and they offered to repair it for a flat rate, but their firmware is the problem!

I've tried the reset and the factory reset. I've been able to reinstall the firmware update and nothing helped. I will say at one point, the touch screen worked... once. Then stopped again.

This is a NUVI, and the serial number starts with 143. I've heard that there were some defective touchscreens and that my SN indicates that I might have one of those... anyone confirm?

I'm frustrated and discouraged.



Any suggestions?