Mobile Apps & Web

Garmin Connect Web Nuvi recall issue

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Nuvi recall issue

Former Member over 15 years ago

I just received my recalled Nuvi back from the Garmin repair center and in the letter they sent it stated that they had "changed" the serial number of my unit. It also stated that I would need to register this unit.

I went to MyGarmin and attempted to register it but got the response that it was already registered. I then turned on the unit and went to the "Favorites" category where I discovered that this was not my unit - in fact it had belonged to someone else. All of the favorites saved on here were from a different area of the country.

Any suggestions about how I can get my own unit back as I have years of favorites saved on it from all around the country? Also, it will not allow me to update the unit with a new map update since this is not my registered unit. Thanks in advance for your help.

0 Former Member over 14 years ago

Damaged unit was sent back during battery recall

I sent in my new nuvi 770 model unit during the battery recall. Two weeks later, a damaged unit was sent back to me. The serial number has been changed, and the screen was severely damaged with a long deep scratch. The damaged screen was covered by a piece of plastic membrane. I cannot believe they did this, and they didn't even have a customer service over the weekend during such a massive recall. Now I regret about sending my unit back. what next? I guess a long fight with the customer service? any advice on what the next steps are ? any update on the class action suit? count me in. I just filed a complaint report with BBB at bbb.org . not sure if that helps.

0 Former Member over 14 years ago

I've been waiting for 5 weeks and still nothing

I shipped my Garmin GPS on sept 1st for the battery recall. I received an email on sept 24th saying that they were shipping it back along with a UPS tracking number. We are now oct 7th and I haven't seen my GPS yet... I call UPS and they say they don't have it, I called Garmin, they say UPS has it :eek: I think I'm in for a lot of fun trying to find out where is my GPS and when I will see it again (if I do) :mad:

0 Former Member over 14 years ago

got MY garmin back!

Received my Garmin on the 6th of October. It only took 5 weeks. The Garmin I got back was the one I sent to them. Guess I got lucky.

0 Former Member over 14 years ago

Still not returned

After looking at posts I don't hold out much hope for getting my Garmin Back anytime soon. Who know what I'll end up with. I have rung them and get very little information. they said company is not logging all returned garmins so don't know status of mine, and to wait another week before contacting them again. Well one week and still not unit. Not sure what they expect me to use in the mean time. What a disaster. Would not buy another Garmin or recommend it to anyone.

0 Former Member over 14 years ago

TomTom Sucks

0 Former Member over 14 years ago

Well, I got my Nuvi back the other day and thought to myself this is strange, there is a new serial for the whole unit and just for a change of battery? I found that strange at first then when i looked it over a little more I noticed a nice deep scrape along the bottom of the unit that wasn't there before, almost like a knife or something went nicely along it when they opened it. Also, they put a screen cover over it with dirt in between. I'm not very happy and was really thinking about getting one of the new garmin units after the holidays but I don't think I will now as one, I can't sell it as being in perfect condition cause of that gouge in it and honestly I no longer have faith in Garmin with this. Has anyone else talked to Garmin recently?

0 Former Member over 14 years ago

Not my Garmin Do you have mine?

Same as everyone else.... Sent mine in for the battery recall and received someone elses. I just sent an email to Garmin asking for the address of the head quarters and the CEO name. I will be filing a complaint with the BBB. Everyone should file a complaint, numbers do matter. Now someone else has my home address, phone numbers (which are not published), my children's address and phone numbers.

My Garmin serial number was 1DN141381. If you have mine send me an email as I would like it back. The serial number I received was 1DN368706.

0 Former Member over 14 years ago

My experience is totally different. I am a farmer and use the Nuvi everyday in any circumstance. When I sent it to Garmin is was totally scratched - on all sides and it smelled like hell.:eek:

Got it back yesterday and they not only totally polished it but even somehow got the smell out! :p

Great job Garmin! ;)