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Former Member over 15 years ago

Everytime I log into GarminConnect I get this error message:

Error
Sorry, but it appears that an error occurred.
What To Do Now?
Refresh this page
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Contact Customer Support

All my activites have been deleted and I can no longer access the dashboard. It has been this way for a good 12 hours now. How should i go about fixing this? I have sent a support request but it says they will answer within 3 days, and the telephone support is over a 30 min wait... Hoping to get this resolved a little quicker by asking the folks on the forum.

Thanks in advance,
Brad

0 Former Member over 15 years ago

It works!

As of this morning my Garmin Connect account appears to be working. I can now log in and there is no error code. I never did get a response from the Garmin tech support member who gave me his email over the phone. Nor did I get a reason or explanation for why this happened. If I had I would have posted their response here. For now if you have the same issue as I did, I recommend you call and let the support team know the issue. Be prepared to wait at least a week to get your site working again.

Id also recommend having a backup account on Garmin Connect so you can still use your device when you have a glitch like this... As one user stated if you have another account everything will work fine in that account. I tried this and was able to use my Garmin while I waited the week for support to fix the issue with my original account.

-B