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Garmin Connect Web Sorry, but it appears that an error occurred.

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Sorry, but it appears that an error occurred.

Former Member over 15 years ago

Everytime I log into GarminConnect I get this error message:

Error
Sorry, but it appears that an error occurred.
What To Do Now?
Refresh this page
Hit the back button on your browser and try the action again
Return to this page in a few minutes
Contact Customer Support

All my activites have been deleted and I can no longer access the dashboard. It has been this way for a good 12 hours now. How should i go about fixing this? I have sent a support request but it says they will answer within 3 days, and the telephone support is over a 30 min wait... Hoping to get this resolved a little quicker by asking the folks on the forum.

Thanks in advance,
Brad

0 seilogramp over 15 years ago

What operating system and browser are you using?

0 Former Member over 15 years ago

Os and browser

I'm am running the latest OSX and safari browsers. Everything worked great till last night. I tried to upload a file manually to garmin connect and that's when the errors all started. I have tried this on both windows and Osx machines and the error code is there for all of them. I don't think this is a Os or browser related issue. More like a corrupt database or something on garmin connects part.

Thanks,
B

0 seilogramp over 15 years ago

Are you able to upload other files to GC? If you attach the file to this thread, perhaps soneone can look at it and see if that file is currupt.

0 Former Member over 15 years ago

Im having exactly the same.... uploading manually too from a .gpx file.

0 Former Member over 15 years ago

Upload

Yes I can upload files from the device but I still run into the problem of the error when its all finished. Nothing will show up in the activities and the dashboard states an error has occurred.

Here are my dashboard and activities screenshots from mobile connect as well as the generic GPX file that started the errors. The GPX file is super generic with only track name and date. It was intended as a test only...

0 Former Member over 15 years ago

I encountered the same issue of GC after upload a GPX file:(.
I cannot use Dashboard, Activities functions around one month.
Two weeks ago, I upload another GPX file then Calender function broken either.
What I tested:
Change to another PC or different browsers (IE 6/8, Firefox, Safari...) are useless. However, if I try to create a new account, and everything is fine (on the same PC) and those functions all works either.

0 Former Member over 15 years ago

I encountered the same issue of GC after upload a GPX file:(.
I cannot use Dashboard, Activities functions around one month.
Two weeks ago, I upload another GPX file then Calender function broken either.
What I tested:
Change to another PC or different browsers (IE 6/8, Firefox, Safari...) are useless. However, if I try to create a new account, and everything is fine (on the same PC) and those functions all works either.

By the way, I also try to delete the activity which come from the "problemed" GPX file. But the issue still existed. :mad:

0 Former Member over 15 years ago

I wouldn't mind trying to delete my account and then start again but I can't see an option to do it !! anything back from garmin support yet???

0 Former Member over 15 years ago

Support

Nothing back from support. I gave in and waited 40 min on hold. I talked to an actual person about my issue. He could not solve the problem so he has handed the case off to the web division. He said he had never seen this issue before. I am still waiting to hear back from them. I'll keep you posted as to what I hear.

-B

0 Former Member over 15 years ago

Support Part 2

I sent a email yesterday to the original Person I spoke to telling him I still have not had my problem resolved. I have not heard back from him.

I also received this based on my original support email filled 3 days ago:

[FONT="Courier New"]Dear Brad,
Thank you for contacting Garmin International.

I am happy to assist you with your garmin connect account error. I changed the password on your account to "******" so I can reproduce the error on my end. You can change the password back by logging into your account, click settings>account information> click change next to the word password.
I was able to reproduce this error and it appears there is a problem with your account. I have forwarded your issue to a higher level and expect this to be resolved in 3-4 business days. If your account is still not working, simply reply to this email and request a update. Feel free to let me know if you have further questions or issues.

With Best Regards,
Shawn S
Software Support Specialist
Software Team
Garmin International
913-397-8200
800-800-1020
[/FONT]

So it looks like to get this issue resolved its going to take a total of 7 days... Seems like this should have been a 5 min reset on the account, not 7 days of work.... I have to say this is my first Garmin product and I am already not blown away by their support system...

-B