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310XT Firmware Prob

Hello,
I have been working on my Forerunner 310XT for hours now so I'm sorry if this is posted somewhere else and I missed it, I'm really frustrated.
I've had the 310XT for about two weeks now and I love it, I'm training for my first triathlon.
I've read about a software update that will help with the swim option, but when I try to install it, the firmware keeps going over and over again, the update isn't reaching my 310XT.
I'm on a Mac with 10.4.11.
Any suggestions or links to possible solutions?
Thank you so much,
Kat