EPICS no longer display in Garmin Connect.

erwesch 8 days ago

I've created maybe 10 EPICS in Garmin Connect. However, now when I click on the EPICS option in Garmin Connect, I only receive a blank page. I am no longer able to view the list of EPICS I created. On the mobile app, I simply see a "Running Man". All other functionality appears to work within Garmin Connect web and mobile app versions.

0 Garmin - PW 6 days ago

Hi erwesch are you able to check Garmin Connect Web using an incognito window and upload a screenshot of the webpage here: Secure File Upload

You may also need to force close the Garmin Connect app and restart your phone.

0 erwesch 6 days ago in reply to Garmin - PW

I rebooted my Mac and restarted both my iPhone and iPad, but I am still having the same issue. I uploaded a screenshot of the webpage after using an incognito window per your request.

One additional piece of information. If I find an Activity which is included in and Epics, I can view the activity which then has a link to the Epics. I can see the Epics and the other rides which are associated with the Epics. However, if I then use the arrow to go back to the main screen of the Epics, it just takes me to a blank page again.

0 Garmin - DC 4 days ago in reply to erwesch

Thank you for providing that information, can you please attempt to manually create an epic using the previous recorded activities? Here are the steps on how to do so: Manually Creating an Epic

0 AlleXyS 3 days ago in reply to Garmin - DC

Garmin - DC is the same issue as here or in other topics.

As a UI engineer (nothing spectacular, just mid-level), I still find it incredible that there is no one in the IT department for this brand who catches this kind of issue early on

0 erwesch 3 days ago in reply to Garmin - DC

From the Garmin Connect Website, I cannot create a manual EPICS since I am only receiving a blank page. However, from the mobile app, I can create a manual EPICS since the blank page has a "+" in the top right corner. I went through the process to create an EPICS from previous data and saved the result. From the newly created Epics, I select the option to return to the EPICS main page. This simply takes me back to a blank page with the "Running Man" logo again.

0 Garmin - DC 2 days ago in reply to erwesch

Thank you for providing that information, I have sent you an email to gather additional information in regard to this.