This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to upload new activities!

Former Member over 15 years ago

Dear sir and madams,

After my latest running this morning, I can no longer upload new activities through Garmin Connect, using the Forerunner 305.

Normally I use Google Chrome to upload new activities, but in frustration of the missing data, I tried Internet Explorer also, but with no luck.

I then tried to put the dongle into another free USB port, but still no luck.
Then i tried to restart the computer, but all with same result.

I also tried deleting history in the watch, keeping only the last months activities (which are all stored using Smart Time).

As a last resort I tried using the Training Center, and this works somewhat fine, although June 3 is stored under week of May 30th, why this might be a bug in either the watch or the Training Center.

Any help in regards to resolving this matter is highly appreciated.

With thanks in advance,

Michael

0 Former Member over 15 years ago

Thanks for the reply, but when you say, "Open the Configuration of your ANT Agent and uncheck the correspondent box" I do not know how to open the config. of the ANT Agent. (I am not the most computer or Garmin Savvy guy out here!) Any insight here would be most helpful.

Thanks.

Oh, I’m sorry. I’m using Windows 7, and there is a button for hidden icons near the clock. Open the icons tray and right click the Garmin ANT icon and choose Configurations. I imagine that it’s quite similar on other operating systems. Did this help?

0 Former Member over 15 years ago

For Windows 7 your device history is located here :-

C/Users/(Your user name)/AppData/Roaming/GARMIN/Devices/(Your device id number*)/History

All activities are located in the history folder in data and time order.

*If you only have one Garmin device then there will only be one device id number showing anyway.

Thanks a lot. By the way, I could find the entire history there. That's good to know. I'll include these folders in my backup.

0 Former Member over 15 years ago

Deleted. I solved my problem :)

0 Former Member over 14 years ago

Hard reset the device

I had the same problem. After a few emails back and forth with Garmin they finally suggested a hard reset and it was able to sync data after that.

Here's what they wrote:

"If WebUpdater is able to see the unit to check for updates, then the dock and USB cable are probably okay. The next step is to try doing a master reset on the unit.
Doing a master reset will delete all user data, but will also delete any corrupt system information that may be causing the issue. To do a master reset, with the unit off, press 'mode' + 'power' for a few seconds. You'll be asked if you're sure you want to delete all user data, select yes.
If the above doesn't correct the issue, the unit will need to be sent in for repair/replacement.

0 Former Member over 14 years ago

Can't Upload

This is true, we are aware of the upload issues this morning and are working to resolve them as quickly as possible. Thank you for your patience.

-jjjhawk88

If this was fixed before, it seems to be a problem again today 9/12/10. My Garmin is found, and it has over a month worth of activities, but Garmin Connect says "No New Activities".

0 jazzcat over 14 years ago

There was a problem with.

Garmin Edge 500 does not load the log data.

By connecting to the Garmin Connect 'Upload new activities' button
to upload newly created data not loaded,but it does not.

I have used a few cable seemed no results.

Currently the 'Manual' is used to upload.

I know you normally would appreciate if you can use.