Still Unable to Create Course

I tried plotting a course with the FREEHAND option. That let me create more points, but ultimately froze. 

The course planner in Garmin Connect was freezing with me yesterday and today losing everything I had done, basically it's useless and a frustrating route planner to use overall. Probably the worst of all route planners.

It's why I use the old Garmin Mapsource virtually all the time to create my courses, it's simpler and as it's on your PC, your not reliant on the internet 

I also have the same problem. The screen freezes on the freedhand option. Is there anyway I can save the previous route i have made? It deletes everytime i refresh the page.

7517387 I see that you've reached out to product support regarding this issue. Please continue your correspondence with them to avoid any confusion between the lines of communication.

leginswal and anyone else who sees this thread, please reply with the following details so I can investigate this further.
• Upload images and a brief video clip of the issue by following the steps found here.
• Step-by-step details of how this issue occurs.
• The specific browser used that this occurs with.
• If you're using Chrome, whether the issue is still happening when using incognito mode.**

Twice today while trying to make a route I had this same freeze-up. The second time I had developer tools open and got the failing backend request as well as the resulting javascript error. This happens when clicking on the map to create a new point, I was in most direct routing

Request
https://connect.garmin.com/gc-api/course-service/course/onroute-features?fetchClimbs=false

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The response is a 400 error with body

{"message":"At least one of the fetch flags must be true.","error":"BadRequestException"}

The javascript errors are then

Cannot parse SyntaxError: JSON.parse: expected ',' or ']' after array element at line 2 column 1 of the JSON data

uncaught at Error: can't access property "find", t is undefined

Please fix this. It is extremely frustrating to have to start over each time this happens.

Well, now that I am making a third attempt at creating this route, it looks like the above request fails 100% of the time, and therefore probably isn't the cause. Just the javascript errors are unique to when the freeze happens.

I did have the problem last month but it's now working OK for me. I can create courses of any length, using both the Most Direct and Most Popular options. I'm using Chrome on Windows 11 and I've tested it using both Google Maps and OSM. 

It freezing up doesn't happen every time, and might be specific to the area being routed, because I haven't seen it since it happened multiple times on that single route.

I was on Firefox.

I can't provide any more information unless it starts happening deterministically.

I am also having a problem with saving a course.  I can plot it out and name it, but when I go to save it it opens a new small window with the save button greyed out