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Garmin Connect Web Keeps logging the user out

Oniontar

Whenever I leave a tab of Garmin Connect open on the browser, I will be logged off after an hour or two, or if I put my computer to sleep. (the site opens like normal and right away starts to load the log in view)

My phone app has no issues being logged in literally forever, I've logged in like twice since early 2024 I think. I know browser updates sometimes screw with websites remembering the computer/browser log in, but this happens consistently, every time I leave the tab open in my browser (even if I keep it inactive).

I can reliably avoid this by always closing the tab after I'm done with whatever I was doing, then the only times I ever have to log back in, is when there's a significant browser update.

I mostly use Firefox on windows 10, I have two-factor-authentication enabled, but this does happen on other browsers I've tested out and win11. 

This issue has been going on for far too long, it's annoying, please fix it.

  • 0

    Agree. I have the same problem - using Edge.

  • 0

    Same thing here, latest Firefox and Chrome.

    I keep getting signed out from the Web app and I'm providing 2FA email codes a couple of times a day. It's really annoying!!!

  • +1

    This is functioning by design with 2FA enabled. Please refer to this article. Two-Step Verification on Garmin Accounts

  • 0 in reply to Garmin - SP

    No way that is by design. My browser doesn't change if I leave a tab opened. I have ticked the remember me option every time it is present. And if for some reason that is by design, then you need to change your design to be better, like any other website that has functional 2-factor.

  • 0

    I do not have 2FA enabled, and it logs me out too (Chrome). Can't we have a "trust this device" and/or "keep me logged in" option? 

  • 0 in reply to Garmin - SP

    This is absolutely not by design as I am signed out on a device/browser that I mark as trusted. I am being signed out and asked to log in while the browser tab is still open.
    This is happening multiple times per day and I keep having to provide the Email security code multiple times per day.

    This SSO/log in system can not be designed like this, this is a bug that is really annoying.

  • 0

    Same here with the latest Chrome. It constantly logs me out, even though I have the "Remember this browser" box checked, and since I have 2FA enabled, which cannot be turned off, it is very annoying to me. Today - 5/29 it has logged me out probably 10 times already, even right while I was writing a description for a running activity (and the description did not save), or I was viewing an older running activity in Garmin Connect Web.

    Garmin, please fix this, because I am really going crazy from this constant automatic logging out.

  • 0

    It also happens to me, and on this article they explicitly state that the "Remember this browser" box should work.

    https://support.garmin.com/en-US/?faq=uGHS8ZqOIhA0usBzBMdJu7

    It also keeps asking me for the cookies acceptance always, no matter what I accept or not.

  • +1

    Hey, quick update, it's been perhaps 3-4 days since I last had to sign in with 2FA Email code.
    Hope I do not jinx it, but it works fine for me right now.

  • +1 in reply to 7315400

    It does look like there was some updating that happened to version 5.25 of Connect to resolve these log out concerns. If you are still having trouble with this, please create a new thread.