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Import of Shearwater Dive Files (.xml format) - some dives generate error

IdefixRC

Hello,

I'm trying to use the Shearwater Dive Files (.xml format) import function on Garmin Connect Web (Activity-> all activities -> imnport).
While some of the dives import just fine, I have trouble with roughly half of all as the website throws this error: An error occurred with your upload. Please try again.

I have tried to compare the XML files to see if there are any obvious issues, but was not successful.
If Garmin support could please reach out to me so I can share 2 XML samples - one working, one throwing the error for you guys to troubleshoot the issue?

Thanks !

  • 0
    IdefixRC said:
    If Garmin support could please reach out to me so I can share 2 XML samples

    It is uncertain it happens here, on the user forum, but you can zip and post the files here (see the Insert » Image/Video/File function), so that others, experienced users, can have a look at it. Otherwise, you can also contact the Support directly at https://support.garmin.com. 

  • +1

    Update: Managed to get it to work. Turns out Shearwater XML file seems to follow the system settings or the rest of world date format when exporting XML logs (I tried to change the format in the app but that only seems to change the way the date is displayed in the app).

    Garmin import is based on the US month first format (us Europeans will never understand that Rofl) so I had to manually edit each xml file to flip month and date around (each of my xml files had 2 such entries, find and replace made quick work of it).

    With this I was now able to Import all my old dives (old dive computer - > Subsurface - > Shearwater - > Garmin) to Garmin dive.

    Hope this helps someone looking for a similar solution. 

    P. S. Full workflow how to do it here: scubaboard.com/.../post-10682418

  • 0 in reply to IdefixRC

    Add on to above: max import 4 dives at a time via garmin connect web. If more are imported, the garmin db or syn between connect and dive fails and you end up with dives you can't edit or view on garmin dive.

    If thay happens only solution is to delete that dive on garmin dive and re-import in batches of max 4 at a time) 

  • 0 in reply to IdefixRC

    Hi, tried to ping you on ScubaBoard, yet my account there is still pending verification. I have Sharewater Perdix, so the step with Sharewater Cloud app is done. I exported Sharewater XML, changed day with month (agree, this is US nonsense ;)), but I am still getting "An error occurred with your upload. Please try again.". I noticed one more difference - separator in date fields, you have / (slash), I had . (dot). So I changed all dots to slashes, same error. Any ideas what else can be done? It is not crazy important, yet it would be nice to have all the dives in Garmin as well (for badges ;)).

  • 0 in reply to trux

    Hi, I contacted Garmin support. Received the most useless response you can imagine - "do a test dive and see if it uploads". Not sure how "test dive" will change anything compared to 300 other dives. 

  • 0 in reply to KasiaPL

    As I used an import from Subsurface it might be that there is less data exported in my case than for you from Shearewater direct. GPS coordinates for example are not part of my import. 

    Maybe give it a try and import your dives into subsurface, export them from there back to the Shearwater app and then into garmin (sounds stupid , I know but it might clean up the fields garmin has issues with.....would be poor performance on garmin side if the actual use case the import is intended for does not work without this hack.... Lol)

    Otherwise post one of your dive xml files and I compare it to one of mine, see where the issues are.