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Contacting Support

Former Member over 15 years ago

Does anyone from garmin connect actually read the support requests sent via the form under Help?

I have been unable to see my dashboard or activities for 2 day now, sent a few requests for support but nothing, nada, zip, zero, sweet blow f.a. reply or sign of help :mad:

This is my Garmin Connect dashboard :

Error
Sorry, but it appears that an error occurred.
What To Do Now?

* Refresh this page
* Hit the back button on your browser and try the action again
* Return to this page in a few minutes
* Contact Customer Support

Other users can access their profile via the same pc, I even tried 3 different computers but nothing works.

I can't even start over with a new profile, as my device and email has already been registered with Garmin... Help!:(

0 Former Member over 15 years ago

Obviously not

:mad::mad:

WELL 5 EMAIL FORMS WITHOUT REPLY AND 5 DAYS WITHOUT BEING ABLE TO ACCESS MY ACCOUNT MEANS NOBODY ACTUALLY READS THIS. :mad::mad:

SHOULD HAVE BOUGHT THE POLAR!!!!!!

PATHETIC CUSTOMER SUPPORT. FFS

0 Dr Phil over 15 years ago

Try them on the telephone. Works for me over here.

This is not the place to expect contact from Garmin support. Nice if it happens though.

have you tried creating a new profile with a different user name on Garmin Connect? Might be worth a go as I believe device registering for warranty purposes is different from the Garmin Connect user ID.

I understand Polar support can be just as frustrating.

0 Former Member over 15 years ago

Thanks Philip,

Was just hoping someone from Garmin or maybe a forum mod would read this and wake up the guy drooling over his keyboard at the support desk.

Will just register with a gmail email, as my real email is now registered at garmin.

Sorry for the rant above, getting really frustrating!