Garmin connect website freezes

When I view an activity on Garmin Connect on my laptop it freezes. The laptop is starting to heat up and the ventilator is making a lot of noise.

There is no problem when I view activities in the app on my mobile, but I want to download the .fit file. This is impossible now...

What can be the reason? And the solution?

Windows 11, Chrome

  • I'm not seeing your exact problem, but in general the activity page in the Connect website can be very slow to load. For me, it can take 5-10 seconds. I think the map and some of the charts (like Run/Walk) might be the culprits. If you're able to somehow customize the charts, try turning off Run/Walk. I can imagine it might not be possible, since just opening the activity page freezes your laptop.

    It also seems like your laptop might have its own issues if a slow webpage brings it to its knees and makes it unusable.

    As a workaround, I cooked up a little script to help you export your activity file.

    1) Open the Connect website and log in: https://connect.garmin.com/ 

    2) Go to the activity list, copy a link to the activity you want to export (right-click > Copy Link) and paste it somewhere you can edit text (like Notepad in Windows or Notes in macOS)

    The activity link will look like this (without the square brackets):

    [https://connect.garmin.com/modern/activity/ACTIVITYID]

    ACTIVITYID will actually be a big number, like 1234567890

    3) In the same browser tab, open the browser dev tools 

    Windows: CTRL-SHIFT-I

    Mac: CMD-OPTION-I

    4) Select Console tab

    5) Type the following text in the console and press Enter/Return:

    allow pasting

    6) In a different browser tab, open https://pastebin.com/raw/gXd1FE58, select all the text and copy it (this is the script for manually exporting an activity file)

    In the original console:

    7) Paste the text from 6) and press Enter/Return

    8) Type the following line into the console and press Enter/Return

    exportActivity(ACTIVITYID)

    Except instead of ACTIVITYID, type the actual activity ID (number) from step 2).

    e.g.

    exportActivity(1234567890)

    This will download the original FIT file inside a ZIP, same as if you'd clicked Export File on the activity page.

  • If it is a Running activity, then there is especially one feature that slows down the loading of an activity page incredibly, and it is the Run/Walk graph, so make sure you disabled it.