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Why do I need to login ever and ever again?

epilog20

https://connect.garmin.com/modern/home seems to be broken?

I need to login ever and ever again with email verification. So, I'm lucky if my login stays active for 2 days but that's rather rare.

Only Garmin seems to have these problems, why is that, when will it be fixed?

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  • 0

    This isn't happening for me. What OS and browser are you using? Try clearing the cache on your browser.

  • 0 in reply to druidh

    It's newest versions of MacOS and Chrome. Clearing the cache didn't work, unfortunately.

  • 0 in reply to epilog20

    Additionally, I now had some problems with the Garmin Express software on Mac. I had to register the device again, it was suddenly lost, just gone. And then, of course, login again …

    Oh, and after the software update on the Garmin watch just now, language switched from German to English. That’s incredible – how can this be so broken!?

  • 0 in reply to epilog20
    epilog20 said:
    Garmin Express software on Mac

    Probably best to post on the Garmin Express Mac forum or the German language Garmin Express Mac forum.

  • 0

    It's absolutely ridiculous, I just had to login AGAIN, after last login yesterday.

    Somebody help me please, is there someone from Garmin here? What are you doing??

  • 0

    Hello, is there no one from Garmin, no support, seriously??

    It just doesn't stop, one login after another, again a minute ago.

    I bought an expensive watch and the software isn't working, no support???

  • 0 in reply to epilog20

    Have you reported the fault to Garmin Support?

  • 0 in reply to druidh

    Hello druidh,

    I don't know any Garmin support. Where is it? I tried to find any support and didn't succeed. Are you sure there is any?

    It seems like many users on reddit have the same problem and couldn't find a solution. I will try to give Garmin bad ratings wherever possible …

  • 0 in reply to epilog20

    Contact Garmin Support directly to report the issue. The phone number and contact options will vary depending on your region and time of day.

    Guessing by your earlier post 

    epilog20 said:
    language switched from German to English

    You are in Germany? Using that link above will route you to the correct team, but if you need details for Germany support...

  • 0 in reply to seilogramp

    Thanks, I managed to contact Garmin via chat but they cannot solve the problem. According to Garmin, there is no problem at all. Believe it or not, it is actually intentional to require logging in again and again and again and again and again and again and again and again and again and so on.

    They claim that the ECG app on the Forerunner 970 has the legal requirement for 2FA with no permanent login. So, if you don’t have that ECG app, then you’re better off, obviously. This makes no sense at all, Apple uses an ECG app on their watch without any such nonsense.

    Garmin didn’t warn me beforehand about this annoying procedure and the login itself should provide information something like: You were logged out on our website because of the ECG app and need to login with 2FA again. That would’ve been helpful but no statement with the permanent logouts whatsoever and no warning beforehand ...