How slow are Garmin Support responses in your country?

I don't email them, I speak to them via the telephone. That way, you get an real response and a two way transfer of info instantly.
I'm in UK and I use the freephone number 0808 238 0000

The guys in Tech Support are knowledgeable and helpful, and if they perhaps don't know, they can put you on hold and ask a colleague. Better than email for problems as most problems have you sitting scratching your head and far better to get an instant answer with your device and computer in front of you.

You can try what they suggest whilst you're chatting, and give them stage by stage info and reports.

Telephone wins hands down.

Cheers

Cheers but the reason behind emailing was so I could attach screen shots of the error notifications I received.
I have tried to contact Garmin here in Australia by phone in the past but got sick of sitting on hold waiting every time.
I did get some useful feedback fro Garmin International on Friday (but unfortunately no resolution) and the Garmin Australasia rep said she was passing it on to someone else to contact me that day but they haven't as yet (unless it was the Garmin International guy she meant).

Yeah, well . . .

I registered, signed up for forums, etc. Last Friday. It's Monday now and I'm waiting for a confirmation. There's a 10% discount code with the registration confirmation, and I want to use it to purchase software.

It's Easter week-end I realize, but I'd expect a registration confirmation would be computer generated.

Canada support/service only via Quebec, and takes weeks.

I sent a message to support about a problem with my new footpod, got response within a day. Unfortunately they said I needed to deal with Garmin support/service in Canada and gave a webpage. That page was for sending Garmin stuff in to be warranty repaired, and it required insured (by me) shipping to Quebec, and would be several weeks !
- so instead I return the FR60+footpad to the store for a refund, then later bought another one.
- very sad there is no service depot anywhere in or around Toronto Ontario (biggest city in Canada). Sigh...

I've had great service from Garmin Support here in NZ. Not had to wait too long on the phone, then generally good service thereafter. Apologies to Bianca, if you are reading this, for getting grumpy :rolleyes:

I've had great service from Garmin Support here in NZ. Not had to wait too long on the phone, then generally good service thereafter. Apologies to Bianca, if you are reading this, for getting grumpy :rolleyes:

How long on average are you waiting?

In Australia the min average wait for me has been 25 minutes before the phone is picked up.

Now Phillip it appears you might have named your first born "garmin" but for people who are having real world problems (which either you are having and ignore, or you have time to burn) then an hour or 2 in support calls is too many.

Make the product better then there would not be the need for so many calls.

What gets me is that I spent $2000 on a Garmin vehicle GPS and it works like a landcruiser - all the time.

My 310XT has been disgraceful. The unreliability is daunting.

How long on average are you waiting?

In Australia the min average wait for me has been 25 minutes before the phone is picked up.

Now Phillip it appears you might have named your first born "garmin" but for people who are having real world problems (which either you are having and ignore, or you have time to burn) then an hour or 2 in support calls is too many.

Make the product better then there would not be the need for so many calls.

What gets me is that I spent $2000 on a Garmin vehicle GPS and it works like a landcruiser - all the time.

My 310XT has been disgraceful. The unreliability is daunting.

3 or 4 mins at most. No first born is not named Garmin. No we are not ignoring problems. We just don't have them.

Only 2 'major' issues:

1. The new heart rate strap. Contacted Garmin, they offered to replace it. I said no, I wanted to revert back to the old one. They arranged a swap with my retailer and all is sweet.

2. Noticed a pin was pulling out of the head unit - might have been due to a heavy knock sometime back when it was smacked into a sign, breaking the qr mount. Anyway, contacted Garmin by email. Got passed on to Garmin support 0800 number. Arranged to send the head unit back. Just received a completely new 310 from Garmin. All up took just over a week. Set it up tonight, paired first time, downloaded 2.7, downloaded user settings form Garmin Connect. All set and ready to go tomorrow.

Yes there are things we'd like to see sorted out - Zones in workouts, easier to turn GPS off. Hmmm, can't think what else.

waiting time 45 minutes in France the last time I managed to reach them ...
(several people tried half an hour but it was not long enough!)

I have another issue with my HR strap but I must get the motivation for the 1 hour wait before reaching the support :'(