Badge progress information not updating correctly

On July 23rd at 6:30am-ish CST, I started a treadmill run. It was tracked through my watch, a Venu Sq since I was doing a Garmin Training Plan. When I finished the run, the activity saved and synced to my app and via the web, but the July 50 miles badge and the July 10 hours of running badge didn't update with the activity's information. I should have expected it to show roughly 43 miles and 8 hours and 55 minutes total. Instead they show 39.5 miles and 8:05.

This evening, when I was finally able to get around to looking into it myself, I exported the original run file as a tcx and tried reuploading it. At that point it did show the milage and time counting towards the two July badges, but when I switched it from a regular running activity to a treadmill running activity, the information again fell off the badge progress. I deleted the activity, reuploaded the tcx file, and the badge did not update.

I am aware manual activities do not count toward badges. This was not a manual activity. It was captured through my watch.

0 rrobin0609 2 months ago

19829771869.zip

The original activity doesn't exist in my history anymore (removed when it looked like everything was going to be updated) so this is an export of the reuploaded tcx file.

0 trux 2 months ago

Strange, I have plenty of treadmill runs, and they all are included in all my running badges, including the July 50 miles.

I imported your activity into two different testing accounts, and it did add 5.65 km to all incomplete Running badges, including the July 50 miles badge. And the distance remained listed on the badges even after I changed the activity type to Treadmill Run.

Maybe you just need to reload the page with badges, or clear browser's cache, in order to view the increased distance on the badge, after the import.

0 rrobin0609 2 months ago in reply to trux

I cleared my cache on my computer and my app this morning and reuploaded the activity, then refreshed the badge page. It did not update the badge progress for either.

I also left the July running time and rejoined it in case that would help with a refresh of information, but that didn't update to show the correct information either.

I've never had an issue with a treadmill run up until yesterday.

0 rrobin0609 2 months ago in reply to rrobin0609

I just double checked the math and compared it against my other running app. Turns out that had yesterday's run counted twice which is why I thought Garmin's numbers were off. So there appears to actually be no issue.

Thank you for your help!