Device lost in Garmin Connect Web (and Android app)

3652077 18 days ago

Hi,

Garmin Forerunner 255S Music.

today I needed to again connect my watch. The Android app had no information, which model was connected before.

Ok, reconnected in the morning. Now I rechecked in the app: Again it is gone!!!

Now I did have a look from my PC in the garmin connect web. And under https://www.garmin.com/de-DE/account/register/products/ there are also no devices! Why, did the intern run the database-updates?

This is the 5th time, and today it seems to be totally unusable. Sorry, but, without statistics etc in the app and the browser, this watch is totally useless for me.

I am done with my Garmin fitness watch, after ~2y! Today again spend 1,5h, including restarts etc. It took me even 20min to find this forum, after searching for support/contact sites. Could I please return it to you, get my money back. You are not fullfilling your part of the contract and turning such client/cloud devices into electronic junk. In the app, there is no information about such bugs etc. No transparency, again.

Top Replies

druidh 18 days ago +1

3652077 said:
Could I please return it to you, get my money back. You are not fullfilling your part of the contract and turning such client/cloud devices into electronic junk. In the app, there is no information…

All Replies

0 druidh 18 days ago

3652077 said:
Could I please return it to you, get my money back. You are not fullfilling your part of the contract and turning such client/cloud devices into electronic junk. In the app, there is no information about such bugs etc. No transparency, again.

You will need to contact Garmin support in your country. There is no point in posting this here.

0 trux 18 days ago

3652077 said:
I am done with my Garmin fitness watch, after ~2y!

3652077 said:
Could I please return it to you, get my money back.

Getting your money back after 2 years of use? Are you serious? You should have contacted the vendor or the Support loooong time ago!

BTW, from the description of your problems, I suspect you may have more than a single Garmin Connect account, and that the watch gets randomly associated with one of them, depending on the app or device you used for the syncing the last time. You can try carefully applying the instructions from the hint #4 of the Troubleshooting guide for (some) data missing after syncing and see whether it helps. If not, contact your local Support (https://support.garmin.com), or just sell the watch, if you want at least some of your money back.

0 bluefish 14 days ago in reply to trux

trux said:
Getting your money back after 2 years of use?

Yes, at least according to European law, this is possible if the advertised and previously available functionality is no longer available after a software update and the manufacturer does not offer a solution.

For example, with the EtrexSE handheld device, which since December 2023 (!!!!) can no longer record tracks longer than 167km (104 miles). Even the recently released update to 4.22 does not solve the problem.

In this case, it is a general software problem of the device that affects all users.

0 trux 14 days ago in reply to bluefish

bluefish said:
this is possible if the advertised and previously available functionality is no longer available after a software update and the manufacturer does not offer a solution.

That does not seem to be the case here, though. It looks more like a usage error, or a misconfiguration. If it were a removed previously available functionality, it would concern all FR255 users.