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Garmin Support E-mail-form down?

Former Member over 15 years ago

Didn't find a good place for this thread, so I hope this is OK. Has been trying to send a support message regarding my 310XT-device, but the e-mail-form on the Garmin Support sites doesn't work.

I fill out all requested forms and press send, but then I get a "Cannot find the page" message. I've tried during three days, at least 8 times, on two different computors - both with Internet Explorer, but one Vista and one XP - at two different locations.

Except for calling in (wich seems expencive from Sweden) I can't find another way to contact the support or even tell Garmin that the e-mail-form seems not to work. Hopefully one of the good people from Garmin sees this!

0 Former Member over 15 years ago

I've just tested our web form (http://www.garmin.com/garmin/cms/site/us/support/searchsupport) and it appears to be up and running, have you tried again recently?

You can also call our office in Sweden if you would prefer instead of calling the UK or US, the contact details are on this site: http://www.garmin.com/garmin/cms/site/us/support/supportcontact

Sweden
For all Garmin products except Aviation.

Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website - http://www.garmin.se/support_start.aspx?pageid=2845

0 Former Member over 15 years ago

Hi UKACTIONSPORTS,

Thank you for the answer. My problem at the webform still appears just after clicking the sendbutton. I contacted the Swedish support mondays, but he didn't recognize my problem and asked me to send the watch to service. If all fails I'm gonna do so, but I thought that the US support has handled many more errants regarding the 310XT and that it would be an idea to come in contact with them as well...

0 Former Member over 15 years ago

And appearantly I was correct. Just checked my e-mail and found an answer from the supportgroup that this was a known issue with the 310XT wich will be sorted out within a month or so with an update.

I'm glad for the response and that I don't have to send my watch in on service, but I'm not sure I agree with the e-mail. "this is a known issue with the 310XT" it says. I haven't found anyone with the same problem on the forum, I have written about it on the forum twice without any answers or comments and the support tech in Sweden said he never heard about this problem. Is it really a known issue if not even the tech support knows it exists?

And even though I like the 310XT better than my old 305, I must say that I've never before bought a product that after more than 6 months still has these kind of problems. OK if there are glitches, but if the software doesn't do what it's supposed to? Hopefully this will only take another month to sort out...