I am writing to express my frustration following an extended interaction with your support team regarding the Garmin Connect Plus subscription. When attempting to subscribe to Connect Plus via the nag screen prompt on my iPhone or web browser, I am directed to explore.garmin.com to complete the subscription process. However, upon visiting the site, I find no clear option to subscribe. For context, I am an existing Garmin customer with active subscriptions for multiple devices, including inReach and other hiking equipment.
Your support team informed me that, due to Garmin’s single sign-on (SSO) model and my existing subscription on the Explore platform, I am unable to access Garmin Connect Plus. The only suggested workaround was to create a new account with a different email address, which would result in the loss of five years of valuable metric history. This solution is unacceptable, as it disregards the significant investment I have made in Garmin’s ecosystem.
Furthermore, I recently purchased a Garmin Commander Gen 2 Carbon for approximately $3,400, and I am disappointed to learn that I cannot utilize Connect Plus with this device. I was fully prepared to pay the additional subscription fee to remove the nag screen and enhance my user experience, but the current system limitations prevent this.
The lack of a seamless subscription process and the constraints of the SSO model are not only frustrating but also appear to undermine Garmin’s ability to meet customer expectations. I urge your IT and product management teams to address these issues promptly to prevent further customer dissatisfaction and potential loss of business.
I look forward to a resolution that allows me to access Connect Plus without compromising my existing account or data. Please advise on next steps or alternative solutions.
Bla!
