...I think once a month a programmer should release a list of top priorities.
GREAT SUGGESTION!
Not New, or Unique....but still GREAT!
As a matter of fact, it's been suggested, requested, and asked for on this forum almost every way imaginable.
Unfortunately, the powers at be on the GC Team have NO interest in honoring this reasonable request from their customer base.
Therefore, we're pretty much powerless and our options are limited!
We can vote with our feet and wallets and go elsewhere, or take what we get, when we get it, and grin and bear it! So far, I'm begrudgingly doing the later. Yes, it STINKS....but it's the "Golden Rule", He who has the Gold, makes the rules!
I'm holding out hope that SOMEONE at Garmin at SOME POINT might stumble across the definition of "CUSTOMER SERVICE" and make it a priority.
As a matter of fact, here are a few I've found online...
Here are some definitions of customer service in use today:
"Customer service is the ability to provide a service or product in the way that it has been promised"
"Customer service is about treating others as you would like to be treated yourself"
"Customer service is an organization's ability to supply their customers' wants and needs"
"Customer Service is a phrase that is used to describe the process of taking care of our customers in a positive manner"
"Customer Service is any contact between a customer and a company, that causes a negative or positive perception by a customer"
"Customer service is a process for providing competitive advantage and adding benefits in order to maximize the total value to the customer"
"Customer Service is the commitment to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner"
"Customer service is a proactive attitude that can be summed up as: I care and I can do."
I wonder how the fine folks at Garmin think they measure up?
