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New Watch -> My Garmin Connect History is Gone

In December, I got a forerunner 965. Now my garmin connect account has lost all historical runs, weight, and activity. Is there a way to show all data in my dashboards?

0 trux over 1 year ago

You probably created a new account instead of reusing the old one. Remove the new watch from Garmin Connect app, web, and Garmin Express, sign out from all Garmin apps, then sign back in with the old credentials, and add the new watch to the old account in the Garmin Connect app.

0 SamGND over 1 year ago in reply to trux

Hi trux

i have only used one account for garmin. I verified old email communication from 2023&24 from their team with that email.

0 trux over 1 year ago in reply to SamGND

And did you try signing out of Garmin Connect Web, and then signing back in with the old email?